By the end of this year, expectations  are that end users have somehow heard of, and therefore recognise, the term "agent(s)", even though they may not be able to give a (very rough) definition or description of it.
One year later, in 1997, it is expected that about a quarter of the then current PC/workstation user base consider "agents" to be personally helpful (although they may be referring to simple wizard-like agent-applications) and will say they (themselves) are using, or have once used, a product or service incorporating agents.
Agent-applications that are available are user-invoked interfaces that enable a dialogue with an agent, and agents that can produce reports that are generated by the agent itself at regular intervals or whenever necessary.
Agent-applications that are really used are those that can act as a personal assistant: they can effectively sort incoming mail and filter (electronically available) news articles that match a user's areas of interest.
One out of every four users, by this time, will be so confident about agents, that he trusts his agent to navigate the network (Internet) to find candidate products for some purchase. In [JANC95] it is predicted by Delphi Process respondents that by the year 2000, these users may even trust their agent to make a purchase (although this probably won't go for such purchases as a new car or a new home). However, some of the respondents in this report were sure that users will never let an agent buy goods for them at all.
In the same report, it is predicted/expected that by the year 1999-2000, about 10% of the then current PC/workstation users will consider the following agent aspects to be "solved problems":
By the same time, agents that can produce reports that are generated by the agent itself at regular intervals, or whenever needed , are really used. Also used a lot then (i.e. somewhere around the year 2000) is agent-empowered software that is as effective as a newspaper, in the ability to headline/set document length based on the expected article importance for the user.
Agent-applications that will start to be used by large numbers of users, are anthropomorphic user interfaces (this is predicted to happen somewhere near the year 2001).
 Which can be found
 For instance, by reporting automatically about certain events (e.g. a report about monthly sales figures).
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