Recently, a lot of work has been done to develop good user interfaces to the various services on the Internet, and to enhance existing ones. However, the big problem with most of the services is that they are too strongly aimed at catering for the broadest possible range of users. This approach goes all wrong as services become either too complicated for novice users, or too tedious and limited for expert users. Sometimes the compromises that have been made are so big, that a service is not really suitable for either of them.
The Internet services of the future should aim at exactly the opposite with tailor-made services (and interfaces) for every individual user as the ultimate target. Neither the suppliers nor the users of these services should be responsible for accomplishing this, as this would - once again - lead to many different techniques and many different approaches, and would lead to parties (users and suppliers) trying to solve problems they should not be dealing with in the first place. Instead, software agents will perform these tasks and address these problems.

In this section it will be explained why the middle layer will become an inevitable, necessary addition to the current two layer Internet, and an example will be given to give an impression of the new forms of functionality it can offer.

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"Intelligent Software Agents on the Internet" - by Björn Hermans