Just like in the oncoming information society, the success and development of agents and the agent technique are driven by users really, instead of by producers or researchers.  So, when considering just exactly what an agent is, and which aspects of it are very important and which are less important, the ever important user factor should not be overlooked.
As was pointed out at the beginning of this chapter, there is one good reason why a fairly concise definition of an agent that can meet with general approval, should be drawn up as soon as possible: clarity towards the user. By all means it should be prevented that "agent" becomes a vague, meaningless and empty term, in the way a term such as "multi-media" has lost its meaning in the course of time. Agents will be perceived as nothing but the latest marketing hype:
More about (professional) user's views on agents, will follow in chapter five and six.
| Users will not play that much of a very active steering-role, but user acceptance and adoption will be the ultimate test of agent's success.|
|previous page||next page||to the chapter's TOC||to the main TOC|